IT HAPPENED AGAIN!

Some months ago we booked at a restaurant in Cleveland. The restaurant is famous for its slow cooked prime beef steaks, we had invited friends and told them what great steaks they had. When we arrived, the waitress told us that they had run out of those steaks but they would substitute another type of steak. It was very tough and not enjoyable. We felt embarrassed in front of our friends for inviting them to a horrible lunch. Bill wrote to the head office and complained. They apologised and sent us a $30 voucher for a return meal at the same restaurant.
So this weekend we thought we would use our voucher and invited a bunch of other friends. It was Swiss national day so we got in the spirit and wore red and Colin decorated the table with a Swiss flag. The waitress told us the prime beef slow cooked steaks were unavailable as their oven blew up and the meat was ruined. Bill couldn't believe his ears and explained that this had  happened last time we were here with friends and added we will never come again bla bla bla and can we see the manager. The manager came and tried to pacify the rattled customer. He explained that this time it was beyond their control bla bla bla. We ordered alternative meals and got on with conversations with our friends, which was difficult as it was very noisy there too and we were squashed up too close to the nearby tables. All in all it was a bit disheartening.

However, the meals arrived and we were pleasantly surprised that they were very tasty, so things were getting better and disgruntled customer was much happier. Towards the end of the meal the manager turned up again with another apology and a handful of discount cards, one for each person. They usually cost $50 but he was giving them to us free.We all got 25% off our meals and for every time we visit any one of the chain of restaurants from now on we will get 25% off our meals.

That made us all a bit happier when we paid the bill and left for a walk through the park to a nice coffee shop.

Us seniors have to stick up for ourselves. The meal was OK the company excellent and the sun was shining on this mild winter's day so all is good.